Your company is planning or has begun implementing SAP® software. You realize that you need to plan for training your employees and are not quite sure where to begin. You know that they will need to be trained before go live, and you also want them to be able to easily call up instructions on how to use each transaction after they go live.
Training and performance support, if designed, developed and deployed effectively, are the two pillars that will elevate human performance. The reality: As organizations go-live with new software, there is always an initial productivity dip. This effect can be minimized by providing end user training prior to go-live and performance support post go-live. Additionally, the rise of the productivity curve will sharpen so that full advantage of SAP’s® power can be more quickly realized. Post go-live performance support will continue to elevate productivity. End user training and performance support have the added bonus of establishing standard procedures.