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Delta training AND first time users?
The Bottleneck
Momentum
SAP® End User Training - Where to begin???

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Delta training AND first time users?

Your company has been running SAP® for some time, but now it is time to upgrade the software and/or incorporate new changes.  In addition, you need to bring other locations onboard as first time users of SAP®.  You have at least two target audiences with different needs and probably more than one timeline.  Careful planning and design work is essential in order to develop and deliver the appropriate training material to the right target audiences at the right time.

The Bottleneck

No, it is not unique to your project, and frankly, happens on most projects.  Developing the materials to deliver effective end user training requires the training team to consult with the subject matter experts (“SMEs”). Training development typically runs concurrent with your project development team’s need to meet deadlines for configuration, customization, testing and mocks, yet the training deadline occurs before the go live deadline! Knowing about this bottleneck and the staggered time lines is half the battle.

Momentum

Momentum is key to learning and retention.  Any disruption to the course flow can take your audience out of the learning zone that you have so carefully cultivated.  Preparation will always help to mitigate surprises during training delivery, but sometimes you are faced with an unforeseen technical issue, disruptive student, conversation or question that can interrupt that precious connection.  Knowing how to manage your class when disruptions do occur is your safety net to get you quickly back on track.

SAP® End User Training - Where to begin???

Your company is planning or has begun implementing SAP® software.  You realize that you need to plan for training your employees and are not quite sure where to begin.  You know that they will need to be trained before go live, and you also want them to be able to easily call up instructions on how to use each transaction after they go live. 
 
Training and performance support, if designed, developed and deployed effectively, are the two pillars that will elevate human performance.